Commercial Roadside Service Checklist: What to Send Before We Dispatch

The better the information we receive before dispatch, the better we can prepare the service truck with the right tire, tools, parts and diagnostic equipment. This checklist is designed to help commercial truck, trailer and fleet customers give us useful information before we roll. Never place yourself in traffic or another unsafe area to gather information or take photos.

1. Tell us exactly where you are

Send a street address when available. At a business, yard, warehouse, loading dock, job site, landfill, dump, transfer station, boat ramp or parking area, include the business or facility name and where the vehicle is located on the property.

If you are on I-95 or Florida’s Turnpike (State Road 91)

Tell us which highway, northbound or southbound, the nearest exit, interchange or service plaza, and the mile marker if visible. If you are on a ramp or shoulder, tell us that too. Do not walk along the highway to look for a marker.

2. Share your phone location when possible

A shared map pin or phone location can help confirm a roadside, yard or rural location that does not have a useful street address. The location should supplement—not replace—your highway direction, mile marker, exit or site description when those details are available.

3. Identify the vehicle

Tell us whether it is a tractor, straight truck, box truck, commercial van, dump truck, trailer, RV/motorhome, utility trailer, landscape trailer, dump trailer, boat trailer, jet-ski/PWC trailer, equestrian/horse trailer, enclosed trailer, car hauler or another commercial/tow-behind unit. Give year, make and model when known, plus fleet unit and trailer numbers when applicable.

4. Describe what happened

Examples: tire blowout, losing air, truck will not build air, brakes will not release, no crank, slow crank, cranks but will not start, DPF/DEF warning, derate, overheating, coolant leak, trailer ABS light, 7-way or lighting problem, hot hub, wheel seal leak, landing gear problem, liftgate failure, roll-up door problem or another mechanical/electrical symptom.

5. For tire calls, send the complete tire information

Read the complete tire size from the sidewall. Also tell us steer, drive or trailer position; left or right; axle number when known; and inside or outside on a dual assembly. Core commercial wheel-size categories include 15, 16, 17.5, 19.5, 22.5 and 24.5-inch applications. Examples such as 295/75R22.5 and 11R22.5 are not sales limits.

6. Send useful photos when it is safe

Helpful photos include the tire sidewall showing the size, the damaged tire and wheel, the failed component, leaking area, dashboard warning lights, fault-code display, trailer connector or wiring, and one wider photo showing the vehicle and work area. Photos can help us identify what equipment or parts may be needed before dispatch.

7. Air-brake and air-system calls

Tell us the primary and secondary air-pressure readings, whether pressure is rising, whether the brakes release, where you hear air leaking, and whether the trailer is connected.

8. No-start and electrical calls

Tell us whether the engine does not crank, cranks slowly, or cranks normally but will not start. Send dash/battery voltage if visible, describe clicking or other sounds, and send photos of warning messages when safe.

9. DPF, DEF and derate calls

Send the warning lights or messages, visible fault codes, current derate or speed restriction, and whether a parked regen was attempted. Tell us whether the regen would not start, stopped early, completed but the warning returned, or produced another symptom.

10. Overheating and cooling calls

Tell us the temperature reading, warning message, whether coolant or steam is visible, where the leak appears to be, whether a belt is damaged, and whether the engine shut down. Never open a hot pressurized cooling system.

11. Tell us about access and safety

Let us know about shoulder width, traffic exposure, gate codes or security check-in, loading-dock access, soft ground, height restrictions, whether the unit is loaded, and anything that could affect safe access to the disabled vehicle.

Why this information matters

Good dispatch information can reduce avoidable back-and-forth, help us select the correct tire or likely parts, and help determine what tools and equipment should be sent. It does not guarantee a particular response or repair time. Availability depends on location, safety, access, parts, workload and technician availability.

Call Mobile Truck

When you have the information above, call Mobile Truck Trailer Tire Roadside Repair at 561-464-7742. We provide qualifying commercial truck, trailer, tire, diesel, air-brake, wheel-end, electrical and trailer roadside repair. We do not provide towing.

12. Company, billing and invoice authorization information

Before dispatch, provide the company or fleet name, company billing address, company phone number, accounting/accounts-payable email address, and the name or department responsible for paying or approving the invoice. This helps prevent billing delays after the repair is completed.

13. PO, reference or authorization number

If your company, fleet-management company, leasing company, dispatch service or customer requires a purchase order, reference number, work-order number or other authorization, provide it before service whenever possible. If no number applies, tell dispatch that no PO/reference is required rather than leaving the authorization unclear.

14. Unit and trailer numbers

Provide the truck, tractor or fleet unit number and the trailer number when applicable. Fleet unit identifiers help match the roadside call, repair documentation and invoice to the correct equipment. If there is no trailer, state N/A.

Keep service-location and billing information separate

The disabled vehicle may be on I-95, the Turnpike (State Road 91), at a warehouse, job site or customer property while the company billing address is somewhere completely different. Send both. The service location tells us where the technician must go; the billing address and payer information tell us where the invoice belongs.

Before you call: four things to have ready

1) Exact service location. 2) Vehicle/unit and problem information. 3) Photos and tire/fault details when safe and relevant. 4) Company billing, payer and PO/reference information. Having all four groups ready helps dispatch prepare the call and reduces avoidable follow-up.